Nominated by: Volunteer Midlothian
The Connect Online Volunteer Team has been running for nearly ten years. Volunteers work with older people to increase their skills and confidence using digital technology. Learners are supported with whatever device they have including mobile phones, laptops, tablets and smart tech such as Amazon Alexa and Google Home. Queries often arise about topics such as scam texts and e-mails, which can cause significant financial harm if prevention measures are not put in place. The volunteers support participants to block numbers, set up spam filters and report phishing to banks or other organisations. In doing so, the Connect Online Volunteer Team are helping to promote digital safety and reduce the likelihood of cybercrime.